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copyright 2008 CRDN of Greater St. Louis and Upstate New York
a Jim's Formal Wear company
CRDN of Greater Saint Louis and Upstate New York appreciates the opportunity to be of service. Because we value your business, we would like your opinion on how well we met our goal of providing the best possible service to you. Please take a moment to fill out the survey below. Thank you for choosing us!
CUSTOMER SATISFACTION SURVEY
Name   Address
City   State
Zip   Email
Daytime Phone   Date or description of the job performed
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Unsatisfactory
--- Telephone Customer Service ---
1 - Rate the courtesy and professionalism of our phone representative  
4
 3
 2
 1
2 - Rate the convenience of the scheduling process  
4
 3
 2
 1
--- On-Site Customer Service Team ---
3 - Did the team arrive at the scheduled time?  
Yes
 No
4 - Rate the team's expression of knowledge and experience  
4
 3
 2
 1
5 - Rate the team's courteousness and professionalism  
4
 3
 2
 1
6 - Rate the team's attention to the details and any special needs  
4
 3
 2
 1
7 - Was the team prepared when they arrived on-site?  
Yes
 No
8 - Rate the team's explanation of services and processes completely?  
4
 3
 2
 1
9 - Did you remain on-site during the pick-up and delivery?  
Yes
 No
--- Rush Orders ---
10 - Did you have a 'Rush Order'?  
Yes
 No
11 - Rate your satisfaction with our 'Rush Order' services
  
4
 3
 2
 1
--- Overall Satisfaction ---
12 - Rate your overall satisfaction with JFW Restoration Services  
4
 3
 2
 1
13 - Would you recommend our services?  
Yes
 No
14 - Please use this field for any additional comments or suggestions that may help us better serve our customers in the future --->  
     *required field